Frequently asked questions
A few questions that come up often. If you have one that isn't here, just send a message and I'll get back to you.
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What's the difference between ready to ship, made to order, and bespoke?
Ready to ship pieces are finished and waiting to be sent. They're usually one-of-a-kind and can be posted within a couple of working days.
Made to order pieces are existing designs that I make individually once you've ordered. They take around three to four weeks because each one is created from scratch.
Bespoke pieces are designed and made specifically for you, often with stones or materials you've chosen or brought to me. They take longer and start with a conversation. There's a dedicated bespoke page if you'd like to start one.
Is the silver recycled?
Yes. Most pieces are made from offcuts from the studio that get melted down and reshaped, or from sterling silver sourced from suppliers who work with recycled material. Nothing is wasted.
How do I find my ring size?
The most reliable way is to visit a jeweller who can measure your finger properly. If you'd rather measure at home, you can use a printed ring sizer or measure the inside diameter of a ring you already wear and know fits. If you're ordering a made to order or bespoke ring, just include your size in the order notes and I'll double-check before I start.
Can I have a piece gift-wrapped?
Every piece arrives in a small faux suede pouch with a polishing cloth and a card, which works beautifully as gift packaging as it is. If it's a gift, just let me know in the order notes and I'll leave the receipt out. I can also include a handwritten note if you'd like one.
Do you ship internationally?
Yes. International orders go via Royal Mail International Tracked and typically arrive within five to ten working days, though some destinations take longer. Customs duties and import taxes are the responsibility of the customer.
Do you offer a lifetime guarantee?
Yes, every piece comes with a lifetime guarantee. If a clasp gives way, a stone comes loose, or something goes missing, send it back to the studio and I'll repair it free of charge. There's a dedicated page with the details.
Can I order something for a specific date?
Sometimes, depending on what you'd like and how soon you need it. Get in touch before ordering and I'll let you know honestly whether it's possible.